Kenya Trade Network Agency

Attach É - Customer Service & Contact Centre Department

Nairobi, Kenya

11 days remaining

Siemens

Junior Repair Engineer - Temporary Staff

Portharcourt, Nigeria

7 days remaining

African Institute For Development Policy

Conference Coordinator

Nairobi, Kenya

6 days remaining

MainOne

Product Manager (Data Centre)

Lagos, Nigeria

10 days remaining

Moniepoint Incorporated

Project Coordinator

Lagos, Nigeria

6 days remaining

The People Practice

Project Manager (Construction)

Lagos, Nigeria

2 months remaining

World University Service of Canada

Community Based Organization (CBO) Digital Skills Implementing Partner

Nairobi, Kenya

Closing today

KCB Group

CLOSED

Product Manager, Base And Payments - Digital Financial Services Division

Nairobi, Kenya

Closed 22 days ago

ipNX Nigeria Limited

CLOSED

OSP Supervisor

Lagos, Nigeria

Closed 13 days ago

Get personalised job alerts directly to your inbox!

Family Bank Kenya

CLOSED

Mobile Banking Manager

Nairobi, Kenya

Closed 18 days ago

Top cities with open vacancies

Jobs in Nairobi,

Jobs in Lagos,

Jobs in Portharcourt

Companies hiring now

BURN ,

Mercy Corps ,

Moniepoint Incorporated,

Peace Winds Japan,

The People Practice

Country / Region

Kenya

Nigeria

Uganda

Fuzu

About Fuzu

Careers at Fuzu

Attach É - Customer Service & Contact Centre Department

Kenya Trade Network Agency

Nairobi,Kenya

Closing: May 14, 2024

11 days remaining

Published: May 2, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Academic/Professional Requirements

Should be a Kenyan Citizen aged between 20 and 35 years.
Should be available full-time for the duration of the program (3 months).
Should be a continuing student in any field from an accredited Institution and have the relevant transcripts/result slips/letter from the training institution.
Be Computer Literate and have strong communication skills.
Willingness to work in shifts, weekends/holidays, and long hours.
Customer-focused.
Ability to multitask with a high-stress tolerance level.
Problem analysis and problem-solving skills.
Planning and organizing skills.
Team-oriented.

Responsibilities

Academic/Professional Requirements

Should be a Kenyan Citizen aged between 20 and 35 years.
Should be available full-time for the duration of the program (3 months).
Should be a continuing student in any field from an accredited Institution and have the relevant transcripts/result slips/letter from the training institution.
Be Computer Literate and have strong communication skills.
Willingness to work in shifts, weekends/holidays, and long hours.
Customer-focused.
Ability to multitask with a high-stress tolerance level.
Problem analysis and problem-solving skills.
Planning and organizing skills.
Team-oriented.

Act as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints.
Recognize, document, and inform the supervisor regarding trends in external customer calls.
Anticipate potential needs or problems of customers.
Follow through on commitments made to customers.
Make recommendations of alternate solutions if customer expectations cannot be met and follow relevant escalation contact protocols.
Maintain confidentiality of information.
Achieve first contact resolution (FCR).
Handle customer complaints or issues satisfactorily.
Record details of comments, inquiries, complaints, and actions taken.
Prioritize received issues to identify and escalate situations requiring urgent attention first.
Provide accurate information about organizations, services, and related agencies.
Create and maintain a positive, supportive, customer-oriented environment for all clients.
Record details of comments, inquiries, complaints, and actions taken.
Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Project, program management Jobs in Africa